Finance Information

TIM REGAN GOLF LTD
Stone Golf Centre
Eccleshall Road
Stone
ST15 0NS

That's right! 

We are working towards being able to offer all our customers a financing option with a purchase over a minimum spend (we are working out the details as we speak). Hopefully this is something that some of you have been looking for, and we hope to have this online and available as soon as possible! 

If you are interested in the details, please get in touch with us

Please read some of our policies below. 

Customer Complaints

If you are not entirely happy with your recent experience, please raise a complaint by contacting our customer service Team at tim@timregangolf.co.uk or call 01785 760868.

We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 28 days, we will send you a final response detailing our resolution. If we are unable to provide you with a final response at 28 days we will send you a letter explaining the reason for delay and when we expect to issue you with a final response.

14 Day Rights

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations where only partial refunds are granted (if applicable):

• Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and

• Any item that is returned more than 30 days after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: 01785 760868

30 Day Rights

Under the Consumer Rights Act of 2015 you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later). After the initial 30 days, you can't demand a full refund in the first instance, but you still have the right to a repair or replacement.

Tim Regan Golf LTD, Registered address, Stone Golf Centre Eccleshall Road, Cold Norton, Stone, England, ST15 0NS Registered company number: 06846439